Your eligibility for a refund is defined in Section 7 (Refund Policy) of our Terms & Conditions, which you agreed to when creating your account or purchasing a subscription.

If your refund request has been approved, the refund is typically processed from our side within approximately three (3) business days, as described in Section 7.4 of the Refund Policy.

After the refund is issued, it may take additional time for the funds to appear in your account. In most cases:

• refunds appear within 1–3 business days, but
• depending on your bank or card issuer, it may take up to 5–10 business days for the transaction to be fully processed.

Currency conversion considerations

If your payment involved currency conversion (see Section 7.5.2 of the Refund Policy):

1. Exchange rates are determined by your bank or card issuer.
2. Any currency conversion fees charged by your financial institution are not refundable.
3. Your bank statement may show separate currency conversion entries related to the transaction.

Once the refund has been issued from our system, we are unable to track its status within your bank’s internal processing systems. If you have not received your refund after 10 business days, we recommend contacting your bank or payment provider with the transaction details.

Refunds are always returned to the original payment method used for the purchase. For security and compliance reasons, we cannot send refunds to a different payment method.

If the original payment card has expired or been replaced, your bank will typically still receive the refund and credit the funds to your account.

If you have questions about a refund request, you may contact our support team at:

[email protected]