TERMS & CONDITIONS

Last updated: April 1, 2026

1. DEFINITIONS

For the purposes of these Terms & Conditions, the following definitions apply:

1.1 Company and Platform Terms

“Company”, “we”, “us”, or “our” means [Legal Company Name], a company organized under the laws of the State of [State], United States, operating under the Mentatype brand.

“Platform” means the Mentatype website, web applications, mobile interfaces, and any related digital environments through which the Services are provided.

“Services” means all features, functionalities, software, personality assessments, AI tools, reports, Digital Content, subscriptions, and related offerings made available through the Platform.

“User”, “you”, or “your” means any individual or entity that accesses, browses, registers for, purchases, or otherwise uses the Services.

1.2 Assessment and AI Terms

“Assessment” means any personality test, questionnaire, interactive evaluation, or analysis made available through the Platform.

“Assessment Results” means any scores, profiles, reports, classifications, or insights generated from an Assessment.

“AI Features” means artificial intelligence, machine learning, or automated systems used to generate responses, insights, interpretations, or recommendations.

“AI-Generated Content” means any content, responses, insights, or outputs generated in whole or in part by automated or AI-driven systems.

“Digital Content” means all reports, personality profiles, AI-generated insights, text, graphics, software, and related materials delivered electronically through the Services.

1.3 Subscription and Billing Terms

“Subscription” means any recurring paid access to premium features, Digital Content, or Services, which renews automatically unless canceled.

“Trial Period” means any introductory, promotional, or discounted access period that automatically converts into a paid Subscription unless canceled prior to the end of the Trial Period.

“Billing Cycle” means the recurring interval at which Subscription fees are charged (e.g., weekly, monthly, annually).

“Subscription Fee” means the recurring fee charged for access to the Subscription. “Payment Method” means any valid payment instrument used for billing, including credit cards, debit cards, or other payment systems.

“Chargeback” means a dispute initiated with a financial institution or payment processor that reverses a previously authorized transaction.

1.4 Account and Security Terms

“Account” means a registered user profile associated with access to the Services.

“Access Credentials” means any information used to authenticate and access an Account, including email address, password, authentication codes, or tokens.

“Authentication” means the process of verifying a User’s identity.

“Unauthorized Access” means access to an Account or Services without permission from the authorized User or the Company.

1.5 Technical and Operational Terms

“Force Majeure Event” means any event beyond the Company’s reasonable control that prevents or delays the performance of the Services, including but not limited to:

  • Natural disasters;
  • Internet outages or infrastructure failures;
  • Cyber attacks or security incidents;
  • Government actions or regulations;
  • War, terrorism, or civil unrest;
  • Power failures;
  • Pandemics or public health emergencies;
  • Failures of third-party service providers;
  • Any other events beyond reasonable control.

2. WELCOME AND INTRODUCTION

2.1 Platform Overview

Welcome to Mentatype.

Mentatype provides digital personality assessments, AI-powered insights, reports, and related Digital Content through its Platform.

The Services are delivered electronically and may include interactive assessments, automated analysis, AI-generated responses, and subscription-based access to premium features.

The Services are intended for informational, educational, and personal development purposes only.

2.2 Agreement to Terms

By accessing, browsing, registering for, or using the Services, you acknowledge and agree that:

  • You have read, understood, and agree to be bound by these Terms & Conditions;
  • You accept and agree to our Privacy Policy, Refund Policy, and Cookie Policy;
  • You consent to the collection, use, and processing of your data as described in our Privacy Policy;
  • You acknowledge that the Services include algorithmic and AI-generated outputs that may be probabilistic, interpretive, or subjective;
  • You acknowledge and accept the limitations, disclaimers, and liability restrictions set forth in these Terms.

If you do not agree to these Terms, you must immediately discontinue use of the Services.

Your continued use of the Services constitutes ongoing acceptance of these Terms.

2.3 Applicability Across Access Methods

These Terms apply to all methods of accessing or using the Services, including but not limited to:

  • Web browsers;
  • Mobile devices;
  • Tablets;
  • Desktop devices;
  • Third-party platforms and integrations;
  • APIs and embedded services;
  • Email, links, or referral-based access;
  • Any current or future technologies used to access the Platform.

These Terms apply regardless of the device, operating system, geographic location, or access method used.

3. ASSESSMENT AND AI SERVICES DISCLAIMERS

3.1 Informational and Entertainment Purpose Only

Mentatype provides personality assessments, AI-generated insights, and related Digital Content for informational, educational, and entertainment purposes only.

By using the Services, you acknowledge and agree that:

  • The Services are not psychological, psychiatric, medical, or clinical tools;
  • The Assessments are not diagnostic instruments and are not intended to diagnose any mental health, psychological, or medical condition;
  • Assessment Results and AI-Generated Content are provided for personal insight and general informational purposes only;
  • The Services should not be relied upon as a substitute for professional advice, diagnosis, or treatment;
  • The Services do not provide medical, psychological, legal, financial, or professional advice.

3.2 Limitations of Assessments and Results

You acknowledge and agree that Assessment Results and AI-Generated Content:

  • Are generated using algorithmic models, probabilistic systems, and automated analysis;
  • May not accurately reflect your personality, traits, abilities, or real-world behavior;
  • Are interpretive and subjective in nature;
  • Are not scientifically or clinically validated diagnostic tools;
  • May contain inaccuracies, errors, or incomplete interpretations.

Assessment Results may be influenced by numerous factors, including but not limited to:

  • Your interpretation of questions;
  • Your current emotional or mental state;
  • Environmental conditions;
  • Device, software, or technical limitations;
  • Random variation in algorithmic analysis;
  • Incomplete or inconsistent responses.

Individual results may vary significantly between users and across different sessions.

3.3 AI Features and AI-Generated Content Disclaimer

The Services may include AI Features that generate automated insights, responses, recommendations, or interpretations.

You acknowledge and agree that:

  • AI-Generated Content is produced automatically without human review;
  • AI systems may generate inaccurate, incomplete, misleading, or subjective outputs;
  • AI-Generated Content does not constitute professional advice of any kind;
  • You are solely responsible for evaluating and interpreting any AI-Generated Content;
  • You use AI Features entirely at your own risk.

The Company makes no guarantees regarding the accuracy, reliability, or usefulness of AI-Generated Content.

3.4 No Professional Advice

Mentatype does not provide medical, psychological, psychiatric, therapeutic, legal, financial, or other professional advice.

You agree that you will not use the Services as a substitute for consultation with qualified professionals.

If you require professional advice, diagnosis, or treatment, you should consult a licensed professional in the relevant field.

3.5 No Guarantees and No Outcome Representations

The Company makes no representations or warranties regarding:

  • The accuracy of Assessment Results;
  • The accuracy of AI-Generated Content;
  • Your personal, professional, emotional, or psychological outcomes;
  • Any improvement in personal development, relationships, career, or well-being;
  • Any specific results or benefits from using the Services. Results and experiences will vary between individuals.

3.6 User Responsibility and Assumption of Risk

By using the Services, you acknowledge and agree that:

  • Your use of the Services is voluntary and at your sole risk;
  • You are solely responsible for any decisions, actions, or interpretations based on Assessment Results or AI-Generated Content;
  • The Company is not responsible for any consequences arising from your use of the Services;
  • You assume full responsibility for any reliance on the Services.

To the fullest extent permitted by law, the Company shall not be liable for any personal, professional, emotional, financial, or other outcomes resulting from your use of the Services.

4. ACCEPTANCE OF TERMS

4.1 Binding Agreement

By accessing, browsing, registering for, purchasing, or otherwise using the Platform or Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions.

These Terms constitute a legally binding agreement between you and the Company. If you do not agree to these Terms, you must immediately discontinue use of the Services and must not access the Platform.

Your use of the Services constitutes valid and enforceable acceptance of these Terms.

4.2 Electronic Consent and Contract Formation

You acknowledge and agree that:

  • Your use of the Platform constitutes electronic acceptance of these Terms;
  • Your electronic acceptance has the same legal effect as a handwritten signature;
  • No physical signature is required to create a legally binding agreement;
  • Your continued access to or use of the Services confirms your ongoing acceptance of these Terms.

If you purchase a Subscription, you expressly acknowledge that you are entering into a recurring billing agreement governed by these Terms.

4.3 Refusal of Service

If you do not agree with any part of these Terms, you must not access or use the Services.

Unauthorized use of the Services without accepting these Terms is strictly prohibited.

We reserve the right to suspend or terminate access to any User who violates or refuses to comply with these Terms.

4.4 Modifications to the Terms

We reserve the right to modify, update, or revise these Terms at any time at our sole discretion.

Updated Terms will be posted on the Platform with an updated “Last Updated” date.

For material changes, we may provide notice via:

  • Email notification;
  • Platform notification;
  • Account notification; or
  • Other reasonable communication methods.
  • Changes become effective:
  • Immediately upon posting for new Users;
  • Upon continued use of the Services for existing Users after the effective date.

Your continued use of the Services after the effective date of updated Terms constitutes your acceptance of the revised Terms.

If you do not agree to the updated Terms, you must discontinue use of the Services and cancel any active Subscription.

5. ACCOUNT ELIGIBILITY AND SECURITY

5.1 Eligibility Requirements

To use the Services, you must:

  • Be at least eighteen (18) years of age, or the age of legal majority in your jurisdiction;
  • Have the legal capacity to enter into a binding contract;
  • Not be prohibited from using the Services under applicable laws.
  • By using the Services, you represent and warrant that you meet all eligibility requirements.

We reserve the right to request verification of age or identity at any time.

We may suspend or terminate access if eligibility requirements are not met.

5.2 Account Registration Requirements

To access certain features, you may be required to create an Account.

You agree to:

  • Create only one Account for your personal use;
  • Provide accurate, complete, and current information;
  • Maintain and update your information as necessary;
  • Provide a valid and accessible email address.

You are solely responsible for all activity conducted through your Account.

We reserve the right to refuse, suspend, or terminate Accounts that violate these Terms.

5.3 Account Security Responsibilities

You are responsible for maintaining the confidentiality and security of your Account and Access Credentials.

You agree to:

  • Protect your Access Credentials from unauthorized use;
  • Maintain control over access to your email account;
  • Notify us immediately of any suspected unauthorized access;
  • Take reasonable steps to prevent unauthorized use.

The Company is not responsible for losses resulting from unauthorized access caused by your failure to maintain account security.

5.4 Authentication and Security Measures

We may implement authentication and security mechanisms, including:

  • Passwordless authentication;
  • One-time authentication codes;
  • Session expiration and timeout controls;
  • Device and session monitoring;
  • Fraud prevention and security systems.

We reserve the right to restrict, suspend, or terminate access if suspicious or unauthorized activity is detected.

5.5 Prohibited Account Activities

You agree not to:

  • Create multiple Accounts to circumvent billing, trials, or restrictions;
  • Share or transfer your Account to another person;
  • Provide false, misleading, or inaccurate information;
  • Attempt to gain unauthorized access to any Account or system;
  • Circumvent security measures or access controls;
  • Use the Services in a fraudulent or abusive manner.

Violation of this section may result in immediate Account suspension or termination.

5.6 Organizational or Third-Party Use

If you use the Services on behalf of an organization, you represent and warrant that:

  • You have the legal authority to bind that organization to these Terms;
  • You are authorized to use the Services on its behalf;
  • The organization accepts responsibility for your use of the Services.

You must notify us immediately if your authorization changes or is revoked.

5.7 Account Retention and Deletion

To maintain security, operational efficiency, and data minimization, we reserve the right to suspend, deactivate, or permanently delete Accounts that remain inactive for an extended period.

An Account may be considered inactive if there has been no login, activity, or interaction with the Services for a continuous period of at least 365 days.

Upon deletion of an inactive Account:

  • Access to the Services will be permanently revoked;
  • Associated Account data may be permanently deleted;
  • Recovery of deleted data may not be possible.

We reserve the right to retain certain information as required for legal, regulatory, security, or business purposes.

Users who wish to maintain active Accounts should access or use the Services periodically.

6. SUBSCRIPTION SERVICES

6.1 Trial Period

Mentatype may offer an introductory Trial Period that provides temporary access to Subscription features.

Trial Terms:

  • The Trial Period lasts for seven (7) days unless otherwise specified;
  • The Trial Period requires a one-time payment of $1.00;
  • During the Trial Period, you receive full access to Subscription features;
  • The Trial Period automatically converts into a paid Subscription unless canceled before the Trial Period ends.

By starting a Trial Period, you expressly authorize the Company and its payment processors to charge your Payment Method for the applicable Subscription Fee immediately upon expiration of the Trial Period.

If you do not cancel before the Trial Period ends, your Subscription will automatically begin at the standard Subscription rate.

Trial eligibility may be restricted, limited, or revoked at the Company’s sole discretion to prevent abuse.

6.2 Standard Subscription

Following the Trial Period, your Subscription will automatically continue at the standard rate of:

$29.99 per month

The Subscription will automatically renew at the end of each Billing Cycle unless canceled in accordance with these Terms.

Your Payment Method will be automatically charged on a recurring monthly basis.

The first Subscription Fee will be charged immediately upon expiration of the Trial Period.

Example:

  • Day 1: $1.00 Trial Period begins
  • Day 7: Trial Period ends
  • Day 7 or 8: $29.99 monthly Subscription begins
  • Every 1 month thereafter: $29.99 charged automatically unless canceled

6.2.1 European Union Digital Content Waiver

If you are a consumer located in the European Union, you expressly request immediate access to digital content upon purchase and acknowledge that you lose your statutory right of withdrawal once access to the Services has begun.

By purchasing a Trial or Subscription and accessing the Services, you confirm your express consent to immediate performance of digital services.

6.3 Authorization for Recurring Billing

By purchasing a Trial or Subscription, you expressly authorize the Company and its payment processors to:

  • Charge your Payment Method for the Trial Period;
  • Automatically charge your Payment Method for recurring Subscription Fees;
  • Continue billing until you cancel your Subscription;
  • Charge any applicable taxes or required fees.

You acknowledge and agree that recurring billing will continue unless and until you cancel your Subscription.

You are solely responsible for managing and canceling your Subscription prior to renewal. Failure to cancel before renewal will result in automatic billing.

6.4 Pricing and Regional Adjustments

The Subscription Fee is $29.99 per month, unless otherwise specified at the time of purchase.

Depending on your location, pricing may be displayed in local currency and may include:

  • Applicable taxes;
  • VAT or sales tax;
  • Currency conversion adjustments;
  • Regional pricing adjustments.

You will always be shown the exact price before completing your purchase.

The amount displayed during checkout is the exact amount you authorize us to charge.

6.5 Payment Processing and Billing

Payments are processed by secure third-party payment processors compliant with applicable security standards.

By providing your Payment Method, you represent and warrant that:

  • You are authorized to use the Payment Method;
  • The Payment Method is valid and current;
  • You authorize recurring charges as described in these Terms.

If a payment fails, we may:

  • Retry billing;
  • Suspend access to Subscription features;
  • Restrict or terminate your Account.

You are responsible for any fees charged by your financial institution.

6.6 Subscription Cancellation

You may cancel your Subscription at any time.

Cancellation may be completed through:

Cancellation becomes effective at the end of your current Billing Cycle.

After cancellation:

  • Your Subscription will not renew;
  • You will retain access until the end of the paid Billing Cycle;
  • No refunds will be provided for unused time.

Canceling your Subscription does not retroactively refund prior payments.

6.7 No Refunds for Active Subscription Periods

Except where required by law or stated in the Refund Policy:

  • All Subscription Fees are non-refundable;
  • No partial refunds will be issued;
  • No refunds will be issued for failure to cancel prior to renewal;
  • No refunds will be issued due to dissatisfaction with Assessment Results or AI-Generated Content.

You are responsible for canceling your Subscription before renewal to avoid charges.

6.8 Subscription Modifications and Pricing Changes

We reserve the right to modify Subscription pricing or features.

Any pricing changes will apply only to future billing periods and will not affect the current Billing Cycle.

Users will be notified of material pricing changes in advance.

Continued use of the Subscription after the effective date constitutes acceptance of the updated pricing.

7. REFUND POLICY

7.1 Trial Period Refunds ($1.00)

The Trial Period fee of $1.00 may be eligible for a refund under limited circumstances.

A Trial refund may be granted only if all of the following conditions are met:

  • You are a first-time user of the Services;
  • You have not previously received a Trial refund;
  • Your Account has not violated these Terms;
  • Your refund request is submitted within thirty (30) days of the Trial charge;
  • No fraudulent, abusive, or suspicious activity is detected.

Trial refunds are limited to one per User and are granted at the sole discretion of the Company.

7.2 Subscription Refund Eligibility

Subscription Fees of $29.99 per month are generally non-refundable.

Refunds may be granted only under the following limited circumstances:

(a) Billing Errors

Including but not limited to:

  • Duplicate charges;
  • Incorrect billing amounts;
  • Verifiable billing system errors.

(b) Verified Technical Failure

Only where all of the following conditions are met:

  • A technical failure prevented access to core Subscription features;
  • The issue was reported within thirty (30) days of the charge;
  • The issue is verified by the Company;
  • The failure was not caused by User device, internet connection, or third-party systems.

(c) Legal Requirements

Refunds may be issued where required by applicable law.

Except as expressly stated in this section, all Subscription Fees are non-refundable.

7.3 Non-Refundable Situations

Refunds will not be issued under the following circumstances:

  • Failure to cancel a Subscription before renewal;
  • Partial use or unused Subscription periods;
  • Dissatisfaction with Assessment Results or AI-Generated Content;
  • Change of mind or personal preference;
  • Lack of usage of the Services;
  • Failure to understand Subscription terms;
  • Subscription cancellation after billing;
  • Account inactivity;
  • Technical issues outside the Company’s control;
  • Internet connectivity or device-related issues.

By purchasing a Trial or Subscription, you acknowledge and accept these refund limitations.

7.4 Refund Request Submission and Processing

7.4.1 Submission Methods

All refund requests must be submitted through one of the following official channels:

Refund requests submitted through unofficial channels will not be considered valid.

The Company reserves the right to require identity verification before processing any refund request.

7.4.2 Required Information

To process your refund request, you must provide:

  • The email address associated with your Account;
  • Transaction date and amount;
  • Reason for the refund request;
  • Any relevant supporting documentation.

Incomplete requests may result in delays or denial. Submission of a refund request does not guarantee approval.

7.4.3 Processing Time

If approved, refunds will be processed within approximately three (3) business days.

Actual processing time may vary depending on your payment provider or financial institution.

Refunds will be issued to the original Payment Method.

The Company is not responsible for delays caused by financial institutions or payment processors.

7.5 Currency and Billing Processing

7.5.1 Supported Currencies and Regional Billing

Subscription charges may be processed in local currency depending on your geographic location.

For users located in:

  • United States — charges are processed in USD;
  • European Union — charges are processed in EUR;
  • United Kingdom — charges may be processed in GBP;
  • Canada — charges may be processed in CAD;
  • Australia — charges may be processed in AUD.

For other regions, charges may be processed in USD unless otherwise specified at checkout.

If you are located in the European Union, your Subscription will be billed in EUR and may include applicable VAT or regional taxes as required by law.

The exact price, currency, and total amount will always be displayed prior to purchase and constitutes the amount you authorize the Company to charge.

7.5.2 Currency Conversion

If your Payment Method uses a different currency:

  • Currency conversion rates are determined by your financial institution;
  • Your bank or card issuer may apply additional conversion or international transaction fees;
  • Such fees are not controlled by the Company and are non-refundable.

The Company does not charge additional currency conversion fees beyond the amount displayed at checkout.

7.6 Chargebacks and Payment Disputes

You agree to contact the Company before initiating any Chargeback or payment dispute.

Initiating a Chargeback without first contacting the Company may result in:

  • Immediate suspension or termination of your Account;
  • Permanent restriction from using the Services;
  • Denial of future refund eligibility.

The Company reserves the right to dispute Chargebacks and provide evidence including, but not limited to:

  • Proof of Account access;
  • Proof of Service usage;
  • Billing authorization records;
  • Acceptance of these Terms;
  • IP address and device records.

7.7 Consumer Protection Rights

Nothing in this Refund Policy limits statutory withdrawal or refund rights provided under applicable consumer protection laws.

If you are a consumer residing in a jurisdiction that grants mandatory withdrawal or refund rights, such rights shall prevail to the extent required by applicable law.

8. INTELLECTUAL PROPERTY RIGHTS

8.1 Ownership of the Services

All rights, title, and interest in and to the Platform and Services are owned exclusively by the Company or its licensors.

This includes, but is not limited to:

  • Personality Assessments;
  • Assessment Results and reports;
  • AI Features and AI-Generated Content;
  • Algorithms, scoring systems, and models;
  • Software, code, and technical infrastructure;
  • Text, graphics, designs, logos, and visual elements;
  • User interface and user experience design;
  • Databases, structures, and compilations;
  • Trademarks, service marks, and branding.

The Services are protected by applicable intellectual property laws, including copyright, trademark, trade secret, and other proprietary rights laws of the United States and international jurisdictions.

No ownership rights are transferred to you under these Terms.

8.2 Limited License to Users

Subject to your compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Services solely for your personal, non-commercial use.

This license does not grant you any ownership rights in the Services or Digital Content.

You may not:

  • Copy, reproduce, or distribute any part of the Services;
  • Modify or create derivative works;
  • Use the Services for commercial purposes;
  • Transfer or sublicense your rights;
  • Access or use the Services beyond their intended purpose.

All rights not expressly granted are reserved by the Company.

8.3 Restrictions and Prohibited Uses

You agree that you will not, and will not attempt to:

  • Reverse engineer, decompile, disassemble, or attempt to extract source code;
  • Copy, reproduce, distribute, republish, or transmit any part of the Services;
  • Remove, alter, or obscure any copyright, trademark, or proprietary notices;
  • Create derivative works based on the Services;
  • Use automated systems such as bots, scrapers, or crawlers to access the Platform;
  • Use the Services to develop competing products or services;
  • Use AI-generated outputs to train competing artificial intelligence systems;
  • Exploit the Services for commercial gain without authorization;
  • Circumvent security or access control measures.

Any unauthorized use of the Services constitutes a violation of these Terms and applicable law.

8.4 Ownership of AI-Generated Content and Assessment Results

All AI-Generated Content, Assessment Results, reports, and Digital Content are part of the Services and remain the exclusive property of the Company.

You are granted a limited license to access and view such content for personal use only.

You may not:

  • Commercialize Assessment Results;
  • Redistribute reports or AI outputs;
  • Use outputs for business or commercial purposes;
  • Use outputs to develop competing systems.

The Company retains all intellectual property rights in all generated content.

8.5 Enforcement and Remedies

Unauthorized use of the Services may result in:

  • Immediate suspension or termination of your Account;
  • Legal action;
  • Claims for damages;
  • Injunctive relief;
  • Enforcement of intellectual property rights to the fullest extent permitted by law.

The Company reserves all rights and remedies available under applicable law.

9. USER CONTENT AND RIGHTS

9.1 Ownership of User Content

You retain ownership of any content, information, or data that you submit, upload, input, or generate through your use of the Services (“User Content”).

User Content may include, but is not limited to:

  • Profile information;
  • Responses to Assessments;
  • Messages submitted through AI Features;
  • Feedback or communications;
  • Custom inputs or uploaded materials.

Your Personal Data remains subject to the terms described in our Privacy Policy.

Nothing in these Terms transfers ownership of your Personal Data to the Company.

9.2 License Granted to the Company

By submitting User Content, you grant the Company a non-exclusive, worldwide, royalty-free, transferable, sublicensable, and perpetual license to:

  • Use, store, process, reproduce, and analyze User Content;
  • Display User Content within the Platform;
  • Modify or adapt User Content for technical or operational purposes;
  • Use User Content to generate Assessment Results and AI-Generated Content;
  • Improve, develop, test, and enhance the Services;
  • Create aggregated or anonymized data for analytics and research.

This license is granted solely for the purpose of operating, maintaining, and improving the Services.

The Company will not sell your Personal Data except as permitted under the Privacy Policy.

9.3 Anonymized and Aggregated Data

The Company may use anonymized, de-identified, or aggregated data derived from User Content for:

  • Statistical analysis;
  • Service optimization;
  • Product development;
  • Research and development;
  • Marketing performance analysis;
  • Security monitoring.

Such data will not identify you personally.

You acknowledge that anonymized and aggregated data is not considered Personal Data once properly de-identified.

9.4 User Representations and Warranties

By submitting User Content, you represent and warrant that:

  • You own or have the necessary rights to submit such content;
  • Your content does not infringe any intellectual property rights;
  • Your content does not violate any applicable laws or regulations;
  • Your content does not contain malicious code, viruses, or harmful components;
  • Your content is not fraudulent, misleading, defamatory, abusive, or unlawful.

You are solely responsible for the content you submit.

9.5 Prohibited Content

You agree not to submit content that:

  • Infringes copyrights, trademarks, or other intellectual property rights;
  • Contains malicious software or harmful code;
  • Is unlawful, harmful, threatening, defamatory, or obscene;
  • Violates privacy or data protection laws;
  • Contains deceptive or false information;
  • Attempts to manipulate AI outputs in abusive or harmful ways.

The Company reserves the right to remove, restrict, or refuse any content at its sole discretion.

9.6 Quality and Technical Standards

  • All User Content must comply with:
  • Technical and formatting requirements of the Platform;
  • Security and safety standards;
  • Acceptable use policies;
  • Applicable laws and regulations.

Failure to comply may result in removal of content, suspension of access, or termination of your Account.

9.7 No Confidentiality Obligation

Except as required by applicable law or stated in the Privacy Policy, the Company is not obligated to treat User Content as confidential.

Users should not submit sensitive information unless necessary for use of the Services.

10. SERVICE AVAILABILITY AND MAINTENANCE

10.1 Service Availability

The Company strives to maintain reliable and consistent access to the Services.

While the Company targets maintaining high availability of the Platform, the Services are provided on an “as available” and “as is” basis.

The Company does not guarantee uninterrupted or error-free operation of the Services.

Service availability may be affected by:

  • Scheduled maintenance;
  • Emergency maintenance;
  • Technical issues;
  • Third-party service providers;
  • Internet infrastructure failures;
  • Force Majeure Events (as defined in Section 1).

The Company monitors system performance and availability to maintain and improve service reliability.

10.2 Service Changes and Updates

The Company reserves the right to modify, update, suspend, or discontinue any part of the Services at any time.

Service changes may include:

  • Feature additions or removals;
  • User interface modifications;
  • Performance improvements;
  • Security enhancements;
  • Compliance-related changes.

Where reasonably possible, the Company will provide advance notice of material changes.

Emergency changes necessary for security, legal compliance, or system integrity may be implemented without prior notice.

10.3 Maintenance and System Operations

The Company may perform scheduled or emergency maintenance to maintain, improve, or secure the Services.

Maintenance may result in temporary service interruptions or limited availability.

The Company will make reasonable efforts to:

  • Schedule maintenance during low-usage periods;
  • Minimize service disruptions;
  • Restore service availability promptly.

However, the Company does not guarantee uninterrupted availability during maintenance periods.

10.4 No Guaranteed Service Levels or Credits

The Company does not guarantee any minimum level of uptime or availability.

Users acknowledge that temporary interruptions, delays, or errors may occur.

Except where required by applicable law, Users are not entitled to refunds, credits, or compensation due to service interruptions, downtime, or technical issues.

Nothing in this section limits the Company’s right to modify, suspend, or discontinue the Services at its sole discretion.

11. TECHNICAL REQUIREMENTS

11.1 General Compatibility Requirements

The Services are designed to operate on modern web browsers and supported devices.

You are responsible for ensuring that your device, software, and internet connection meet the minimum technical requirements necessary to access and use the Services.

The Company does not guarantee compatibility with all devices, operating systems, or browser configurations.

Failure to meet technical requirements may result in limited functionality or inability to access the Services.

Such limitations do not constitute a service failure and do not qualify for refunds.

11.2 Supported Browsers

The Services are optimized for use with the following browsers or newer versions:

  • Google Chrome;
  • Mozilla Firefox;
  • Safari;
  • Microsoft Edge (Chromium-based).

Users are responsible for installing browser updates, security patches, and maintaining current versions.

Use of outdated or unsupported browsers may result in degraded performance or limited functionality.

The Company reserves the right to discontinue support for legacy browser versions ata reasonable notice.

11.3 Device and Display Requirements

The Platform is designed using responsive design principles and may be accessed via desktop, tablet, and mobile devices.

Minimum recommended display capabilities include:

  • Modern device capable of rendering web applications;
  • Functional display capable of rendering interactive content;
  • Support for modern web technologies.

The Company does not guarantee identical performance across all devices.

11.4 Mobile Device Compatibility

The Services may be accessed through mobile devices using supported browsers.

Compatibility depends on factors including:

  • Operating system version;
  • Hardware capabilities;
  • Device security configuration;
  • Software updates and patches.

Users are responsible for maintaining supported device configurations.

The Company does not guarantee compatibility with all mobile devices.

11.5 Internet Connection Requirements

Access to the Services requires a stable internet connection.

Users are responsible for maintaining sufficient internet connectivity.

The Company is not responsible for service interruptions caused by:

  • Internet service provider issues;
  • Network instability;
  • Connectivity limitations;
  • Device-related network issues.

Connectivity issues outside the Company’s control do not constitute service failure.

11.6 System and Software Requirements

The Services require:

  • A device capable of running modern web browsers;
  • JavaScript enabled;
  • Cookies enabled;
  • Secure HTTPS connection capability;
  • Support for modern web standards;
  • Functional local storage capability.

Disabling required features may prevent proper operation of the Services.

11.7 Updates and Changes to Technical Requirements

The Company may update technical requirements at any time to maintain security, performance, and compatibility.

Users are responsible for maintaining compatible devices and software.

The Company is not liable for inability to access the Services due to unsupported devices, outdated software, or failure to meet technical requirements.

12. CUSTOMER SUPPORT AND COMPLAINTS

12.1 Customer Support Availability

The Company provides customer support to assist Users with account, billing, technical, and general inquiries.

Support is available on a continuous basis; however, response times are not guaranteed and may vary depending on inquiry volume and complexity.

All support requests are tracked internally and may be assigned a reference or ticket number for monitoring and follow-up.

The Company does not guarantee resolution within a specific timeframe.

12.2 Support Channels

Users may contact Customer Support through the following official channels:

The Self-Service Portal may allow Users to:

  • Manage account settings;
  • Cancel or modify subscriptions;
  • Access troubleshooting guides;
  • Review FAQs and documentation.

Use of the Self-Service Portal is the recommended method for subscription management.

Requests submitted through unofficial channels may not be processed.

12.3 Response and Resolution Timeframes

Upon submission of a support request:

  • An automated acknowledgment may be sent;
  • Initial response times may vary;
  • Resolution timelines depend on the nature and complexity of the issue.

While the Company aims to respond promptly, no specific response or resolution time is guaranteed.

Support response times do not create contractual obligations or entitlement to refunds, credits, or compensation.

12.4 Complaint Submission Requirements

If you wish to submit a formal complaint, you must provide:

  • Full name;
  • Account email address;
  • Detailed description of the issue;
  • Relevant supporting documentation;
  • Timeline of events, if applicable;
  • Reference numbers from prior communications (if available).

Formal complaints must be submitted via official support channels.

The Company reserves the right to request additional information before investigating a complaint.

12.5 Investigation and Resolution Process

Complaints may undergo internal review, which may include:

  • Account history review;
  • Technical investigation;
  • Consultation with relevant departments;
  • Evaluation of applicable policies and Terms.

The Company will make reasonable efforts to investigate and respond in a timely manner.

The Company’s determination regarding a complaint is final, subject to applicable law.

Nothing in this section limits the Company’s rights under the arbitration provisions of these Terms.

12.6 Escalation

If a User is not satisfied with the initial response, the matter may be escalated through official channels as directed by Customer Support.

Escalation requests must reference the original support case.

The Company reserves the right to determine whether escalation is appropriate.

12.7 Quality Assurance and Monitoring

Support interactions may be:

  • Logged and stored securely;
  • Reviewed for quality assurance;
  • Analyzed for service improvement;
  • Used for internal training and compliance purposes.

Support communications may be recorded or retained in accordance with applicable laws and the Privacy Policy.

13. LIMITATION OF LIABILITY AND INDEMNIFICATION

13.1 Limitation of Liability

To the maximum extent permitted by applicable law, the Company and its affiliates, officers, directors, employees, agents, licensors, and service providers shall not be liable for any damages arising out of or related to your access to or use of, or inability to access or use, the Services.

The Company’s total aggregate liability for all claims arising out of or relating to the Services shall not exceed the total amount paid by you to the Company for the Services during the twelve (12) months immediately preceding the event giving rise to the claim.

If you have not made any payments to the Company, the Company shall have no liability to you.

This limitation applies regardless of the legal theory asserted, including contract, tort, negligence, strict liability, or otherwise.

13.2 Excluded Damages

To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to:

Financial and Business Losses

  • Lost profits or revenue;
  • Business interruption;
  • Loss of business opportunities;
  • Loss of anticipated savings;
  • Investment or financial decisions based on the Services;
  • Cost of substitute services.

Data and Technical Losses

  • Loss of data;
  • Data corruption;
  • Data transmission errors;
  • System or device failures;
  • Compatibility issues;
  • Third-party software or infrastructure failures.

Personal and Reputational Losses

  • Emotional distress;
  • Psychological distress;
  • Reputational harm;
  • Personal dissatisfaction;
  • Decisions made based on Assessment Results or AI-Generated Content.

13.3 Service-Specific Limitations

The Company specifically disclaims liability for:

  • Accuracy or reliability of Assessment Results;
  • Accuracy or reliability of AI-Generated Content;
  • Interpretation or use of personality insights;
  • Personal, professional, financial, or emotional outcomes;
  • Decisions made based on the Services;
  • Failure to achieve expected personal development or outcomes.

You acknowledge that the Services are provided for informational and entertainment purposes only and are used at your own risk.

13.4 Technical and Operational Limitations

The Company shall not be liable for:

  • Temporary service interruptions;
  • System downtime;
  • Maintenance periods;
  • Internet connectivity issues;
  • Device or software incompatibility;
  • Third-party service provider failures;
  • Unauthorized access caused by User negligence;
  • Security breaches beyond the Company’s reasonable control.

13.5 Force Majeure

The Company shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to:

  • Natural disasters;
  • Internet or infrastructure failures;
  • Cyber attacks;
  • Government actions;
  • War, terrorism, or civil unrest;
  • Power failures;
  • Third-party service failures;
  • Public health emergencies.

13.6 Indemnification by User

You agree to indemnify, defend, and hold harmless the Company and its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

Your Use of the Services

  • Your access to or use of the Services;
  • Violation of these Terms;
  • Misuse or abuse of the Services;
  • Unauthorized use of your Account.

Your Content and Conduct

  • Any User Content submitted by you;
  • Intellectual property infringement;
  • Violation of privacy or data protection rights;
  • Submission of unlawful or harmful content.

Legal and Regulatory Violations

  • Violation of applicable laws or regulations;
  • Claims brought by third parties arising from your conduct;
  • Government or regulatory investigations related to your use of the Services.

13.7 Basis of the Bargain

You acknowledge that the limitations of liability set forth in these Terms are a fundamental part of the agreement between you and the Company.

You agree that the Company would not be able to provide the Services on the same terms without such limitations.

14. DISPUTE RESOLUTION AND ARBITRATION

14.1 Governing Law

These Terms and any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.

Subject to the arbitration provisions below, you agree that any legal action shall be brought exclusively in the state or federal courts located in Delaware, and you consent to the jurisdiction of such courts.

14.2 Informal Dispute Resolution

Before initiating arbitration or legal proceedings, you agree to first contact the Company to attempt to resolve the dispute informally.

You must send written notice of the dispute to: [email protected]

The notice must include:

  • Your full name;
  • Your Account email;
  • Description of the dispute;
  • Supporting documentation;
  • Proposed resolution.

Both parties agree to make good faith efforts to resolve the dispute informally within thirty (30) days.

No arbitration or legal proceeding may begin until this informal resolution period is completed.

14.3 Mandatory Binding Arbitration

If a dispute cannot be resolved informally, it shall be resolved exclusively through final and binding arbitration.

Arbitration shall be:

  • Administered by the American Arbitration Association (AAA);
  • Conducted in accordance with the AAA Consumer Arbitration Rules;
  • Conducted in English;
  • Conducted by a single arbitrator;
  • Conducted remotely or in a location determined by the arbitrator.

The arbitrator shall have exclusive authority to resolve any dispute relating to these Terms.

The arbitrator’s decision shall be final and binding.

Judgment on the arbitration award may be entered in any court of competent jurisdiction.

If you are a consumer residing in a jurisdiction where mandatory consumer protection laws prohibit mandatory arbitration, this arbitration provision may not apply to you to the extent required by applicable law.

14.4 Waiver of Jury Trial

To the fullest extent permitted by law, you and the Company expressly waive any right to a trial by jury.

All disputes shall be resolved exclusively through arbitration as described in these Terms, except where prohibited by applicable law.

14.5 Class Action Waiver

To the fullest extent permitted by law, you and the Company agree that all disputes shall be resolved on an individual basis only.

You expressly waive the right to:

  • Participate in class actions;
  • Participate in class arbitration;
  • Bring representative claims;
  • Join claims with other users;
  • Act as a private attorney general.

The arbitrator may not consolidate claims or preside over any form of class proceeding.

If applicable law prohibits enforcement of this waiver, such provision shall be limited to the minimum extent required by law.

14.6 Arbitration Costs

Each party shall bear its own legal costs and attorneys’ fees unless otherwise required by applicable law or awarded by the arbitrator.

Arbitration fees shall be allocated in accordance with applicable AAA rules.

The Company reserves the right to reimburse arbitration fees where required by applicable law.

14.7 Exceptions to Arbitration

The following disputes are not subject to mandatory arbitration:

(a) Intellectual Property Claims

Claims involving:

  • Copyright infringement;
  • Trademark violations;
  • Trade secret misappropriation;
  • Other intellectual property rights.

(b) Small Claims Court

Claims that qualify for small claims court may be brought in the appropriate jurisdiction.

(c) Injunctive Relief

Either party may seek injunctive or equitable relief to prevent unauthorized use of intellectual property or Services.

14.8 Time Limitation for Claims

To the fullest extent permitted by law, any claim arising out of or relating to the Services must be filed within one (1) year after the claim arises.

Failure to file within this period results in permanent waiver of the claim.

This limitation shall not apply where prohibited by applicable law.

14.9 Survival of Arbitration Agreement

This arbitration agreement shall survive termination of your Account, Subscription, or use of the Services.

15. SERVICE MODIFICATIONS

15.1 Right to Modify the Services

The Company reserves the right, at its sole discretion, to modify, update, suspend, restrict, or discontinue any part of the Services at any time, with or without prior notice, to the fullest extent permitted by applicable law.

Such modifications may include changes to features, functionality, content, technical requirements, or availability.

The Company shall not be liable for any modification, suspension, or discontinuation of the Services.

15.2 Types of Service Modifications

Service modifications may include, but are not limited to:

(a) Platform and Technical Updates

  • Addition, removal, or modification of features;
  • User interface changes;
  • Performance improvements;
  • Security updates;
  • Infrastructure changes;
  • Technical requirement updates;
  • Compatibility changes.

(b) Content and Feature Changes

  • Assessment updates or revisions;
  • AI Feature modifications;
  • Changes to Digital Content;
  • Updates to reports, analysis, or scoring models;
  • Availability or removal of specific features;
  • Changes to Service functionality.

The Company does not guarantee continued availability of any specific feature.

15.3 Notice of Material Changes

Where reasonably possible, the Company may provide notice of material changes through:

  • Email notification;
  • Platform notification;
  • Account notification; or
  • Updates posted on the Platform.

However, the Company is not obligated to provide advance notice in all circumstances.

Emergency changes may be implemented immediately.

15.4 Emergency and Immediate Changes

The Company may implement immediate modifications without prior notice when necessary to:

  • Maintain system security;
  • Prevent fraud or abuse;
  • Comply with legal or regulatory requirements;
  • Address technical failures or vulnerabilities;
  • Protect the integrity or stability of the Services;
  • Respond to Force Majeure Events.

15.5 Effect of Service Modifications

Service modifications may affect:

  • Feature availability;
  • User interface;
  • Technical requirements;
  • Content availability;
  • Platform functionality.

The Company shall not be liable for any impact resulting from Service modifications.

Users acknowledge that the Services may evolve over time.

15.6 User Options Following Modifications

If you do not agree with any modification to the Services, your sole remedy is to discontinue use of the Services and cancel your Subscription.

Continued use of the Services after modifications constitutes acceptance of the updated Services.

Service modifications do not entitle Users to refunds, credits, or compensation.

15.7 No Guarantee of Continued Availability

The Company does not guarantee that any specific feature, functionality, or content will remain available indefinitely.

The Company reserves the right to discontinue any aspect of the Services at any time.

16. ACCOUNT TERMINATION

16.1 User-Initiated Termination

You may terminate your Account at any time using one of the following official methods:

Termination of your Account will result in cancellation of future Subscription renewals.

Termination does not entitle you to a refund for any active or partially used billing period, except where required by applicable law or stated in the Refund Policy.

Your Subscription will remain active until the end of the current Billing Cycle unless otherwise specified.

No termination fees apply.

16.2 Company-Initiated Termination

The Company reserves the right, at its sole discretion, to suspend, restrict, or permanently terminate your Account and access to the Services at any time, with or without prior notice, including but not limited to the following circumstances:

(a) Violations of Terms

  • Violation of these Terms;
  • Fraudulent or abusive activity;
  • Payment disputes or Chargebacks;
  • Attempted circumvention of billing or trial restrictions;
  • Account sharing or unauthorized access;
  • Providing false or misleading information;
  • Abuse of support or refund systems;
  • Misuse of AI Features or Services.

(b) Legal and Security Requirements

  • Compliance with legal or regulatory obligations;
  • Court orders or government requests;
  • Security threats or risks;
  • Identity verification failure;
  • Suspected illegal activity.

(c) Operational or Business Reasons

  • Protection of the Platform or other users;
  • Prevention of fraud or abuse;
  • Risk management;
  • Service discontinuation.

The Company shall not be liable for termination of your Account.

16.3 Immediate Suspension or Termination

The Company may immediately suspend or terminate your Account without prior notice if necessary to:

  • Prevent fraud or abuse;
  • Protect security or system integrity;
  • Comply with legal obligations;
  • Prevent financial loss or liability.

16.4 Effect of Termination

Upon termination of your Account:

  • Your access to the Services will be immediately revoked;
  • Your Subscription will be canceled;
  • You will no longer have access to your Account or Digital Content;
  • Any licenses granted under these Terms will terminate;
  • Outstanding payment obligations remain enforceable.

Termination does not relieve you of any obligations incurred prior to termination.

16.5 Data Retention and Deletion

Following termination, the Company may retain certain information as required for:

  • Legal compliance;
  • Fraud prevention;
  • Dispute resolution;
  • Enforcement of these Terms;
  • Internal business purposes.

Data handling is governed by the Privacy Policy.

The Company is not obligated to restore terminated Accounts or recover deleted data.

16.6 No Refunds Upon Termination

Termination of your Account, whether initiated by you or by the Company, does not entitle you to refunds for previously charged Subscription Fees, except where required by law.

Failure to use the Services does not constitute grounds for refund.

16.7 Reactivation

The Company may, at its sole discretion, allow reactivation of terminated Accounts.

Reactivation may be subject to:

  • Current Terms;
  • Current pricing;
  • Identity verification;
  • Compliance review.

The Company is not obligated to restore or reactivate any Account.

17 SEVERABILITY

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, such provision shall be enforced to the maximum extent permitted by law, and the remaining provisions of these Terms shall remain in full force and effect.

18.1 Corporate Identity

The Services are operated by the following legal entity:

Legal Entity Name: Mentatype LLC

Jurisdiction of Incorporation: State of Delaware, United States

Registered Address: 501 Silverside Rd Ste 105 No 5487

Wilmington, DE 19809

United States

Mentatype LLC is the primary contracting entity responsible for providing the Services.

The Company may use affiliated entities, contractors, or service providers to support the development, operation, maintenance, administration, or support of the Services.

Such affiliated entities may include:

Affiliated Entity: PT Synergy Indonesia Labs

Registered Address: Jl. Subak Sari, Gang Mango No. 3A

Kelurahan Tibubeneng, Kecamatan Kuta Utara

Kabupaten Badung, Bali 80361

Indonesia

These affiliated entities act solely as service providers.

All contractual obligations remain with Mentatype LLC.

18.2 Official Communications

For legal notices or official correspondence, you may contact the Company at:

Legal Email: [email protected]

Support Email: [email protected]

Mailing Address: Mentatype LLC

501 Silverside Rd Ste 105 No 5487

Wilmington, DE 19809

United States

The Company may send legal notices electronically to the email address associated with your Account.

Electronic communications satisfy legal notice requirements to the fullest extent permitted by law.

18.3 Entire Agreement

These Terms, together with the Privacy Policy, Refund Policy, and Cookie Policy, constitute the entire agreement between you and the Company regarding the Services and supersede all prior or contemporaneous agreements, communications, negotiations, or understandings, whether written or oral.

18.4 Assignment

The Company may assign, transfer, delegate, or otherwise transfer its rights and obligations under these Terms without restriction.

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without prior written consent of the Company.

Any unauthorized assignment shall be null and void.

18.5 Export Control and Sanctions Compliance

You may not access or use the Services if you are located in a country subject to United States sanctions or embargoes, or if you are listed on any United States government restricted party list, including but not limited to:

  • U.S. Treasury Department Specially Designated Nationals (SDN) list;
  • U.S. Commerce Department Denied Persons List;
  • U.S. Entity List;
  • Any other applicable restricted party list.

By using the Services, you represent and warrant that you are not subject to such restrictions.

18.6 No Reliance

You acknowledge and agree that you have not relied on any representation, warranty, promise, or statement made by the Company or any third party except as expressly set forth in these Terms.

18.7 Intellectual Property Ownership

All intellectual property rights in the Services, including software, algorithms, AI systems, personality assessments, reports, trademarks, branding, and Digital Content, are owned by Mentatype LLC or its licensors.

Copyright © 2026 Mentatype LLC.

All rights reserved.

“Mentatype” and related names, logos, and branding are proprietary trademarks of Mentatype LLC.

Unauthorized use is strictly prohibited.

18.8 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.

18.9 Jurisdiction and Venue

Subject to Section 14 (Dispute Resolution and Arbitration), any permitted legal action shall be brought exclusively in the state or federal courts located in Delaware, United States.

You consent to the jurisdiction and venue of such courts.

18.10 Language

These Terms may be translated into other languages for convenience.

In the event of any conflict or inconsistency, the English version shall prevail.

18.11 Consumer Protection Rights

Nothing in these Terms limits or excludes any rights that cannot be limited or excluded under applicable consumer protection laws.

If you are a consumer residing in the European Union, the United Kingdom, or another jurisdiction with mandatory consumer protection laws, such mandatory rights shall prevail to the extent required by law.